As a Back Office, you will be responsible for providing administrative support to the various departments,
you will assist in the day-to-day operations of the company by performing tasks such as data entry, recordkeeping, and documentation, and ensuring that all tasks are completed accurately and efficiently to meet
company standards.
Responsibilities
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1- Address customer concerns and issues by actively monitoring and managing the ticketing
system.
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2- Investigate and analyze the root causes of customer problems to provide effective solutions.
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3- Collaborate with relevant departments to ensure timely resolution and customer satisfaction.
- 4- Maintain accurate and detailed records of customer interactions and resolutions.
- 5- Service Verification via Customer Calls: Initiate outgoing calls to customers for service verification and feedback.
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6- Conduct follow-up calls to ensure customer satisfaction post-resolution
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7- Gather additional information from customers to enhance the understanding of their needs.
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8- Provide information and clarification regarding products, services, and procedures.
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9- Document call details and outcomes accurately in the system.
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10- Communication and Collaboration: Communicate effectively with other departments to
- 11- Collaborate with the front office team to ensure a seamless customer experience.
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12- Share insights and feedback from customer interactions to improve overall service quality
Must Have
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- Bachelor's degree in Network Engineering or a related field
- - 1-2 Years of Experience in similar role.
Skills &
Competencies
- Core Competencies : - Technical Skills
- . - Organization and Planning
- - Attention to details.
- - Communication.
- - Problem solving.
- - Teamwork.
- - Adaptability.
- - Analytical Skills
- Skills: -
- Excellent communication skills, both written and verbal.
- - Strong problem-solving abilities and attention to detail.
- - Ability to work independently and as part of a team.
- - Customer-centric mindset with a focus on delivering exceptional service.
- - Proficient in using ticketing systems and customer relationship management (CRM) software.
- - Previous experience in customer service or a related field is preferred.
Knowledge
- - English & Arabic Language
- - Written and Spoken.
- - Advanced Knowledge in MS office programs.
- - Proficiency in using various computer systems, software, and CRM tools.
- - Understanding of basic accounting principles.